Reward Port: Good Or Bad?

Originally, I would have said that Reward Port was an excellent site, since I'd redeemed for 2 Starbucks gift cards and received them within less than 3 weeks. However, my last redemption (30,000 points for another Starbucks gift card) has been pending since October 2012 (for those of us that can count, that is 7 1/2 months) and I've received nothing.

At first I thought the delay was because 330 points should have been deducted from my account after I had to return my bicycle to Walmart (I received the 330 points as 'cash back' for buying the bike using a Reward Port link) BUT I have earned another 2722 points since that redemption was placed...additionally they could have simply refunded the 30,000 points minus the 330 points and let me redeem again (by this point I want an Amazon gift card anyway rather than a Starbucks gift card)

I have contacted them via email four times, starting in February 2013 and continuing until today, about the missing Starbucks gift card and I have heard nothing at all.....not even a drop dead email in reply much less an explanation of what is going on.

Edited to add that I did some research on Reward Port. They have an F rating with the Better Business Bureau because of 215 complaints filed against them, with 179 of those complaints not responded to by the company. In addition, there are numerous complaints with the Ripoff Report regarding non-delivery of even electronic gift cards much less physical gift cards.

I've copied and pasted the latest email (sent on May 27, 2012) into this blog post (see below).

I redeemed 30,000 points in October 2012 for a $50.00 Starbucks card which is still pending.

Now, I am FULLY aware that the WalMart purchase in September 2012 was returned; that bike completely fell apart after only 4 days of riding (a total of less than 5 miles ridden altogether)

However that purchase was only 330 points and I don't see why that return would or should screw up 30,000 points. Why can you not just return 29670 points to my account? I'd rather have an Amazon gift card anyway instead of the Starbucks card, and I've earned over 2700 points since I redeemed the 30000 points which more than covers the 330 points for the WalMart purchase.

In addition, this is the FOURTH time that I have contacted you regarding this redemption, and I've heard absolutely nothing from you (nor have I received my card).

This is not good customer service-- the redemption was 7 1/2 months ago, the first email was sent in February 2013--6 weeks ago, two emails were sent in April, and its now the end of May.

Please tell me what is going on with my redemption. As I said, 330 points should not hold up a 30,000 point redemption and I would be perfectly happy if you returned 29670 points to my account so I could redeem for a $100.00 Amazon gift certificate.

And please don't think that if you ignore me, I will shut up and go away. I will do neither, until I receive either a refund into my Reward Port account of 29670 points OR my Starbucks gift card.